The Pros and Cons of Using ChatbotsĬhatbots are very popular currently for all manner of businesses. This can also translate to a lot of work, but in some cases it can be worth it. With both approaches, it’s your job to ‘train’ the chatbot, even with services that take coding out of the equation. Some services enable you to ‘train’ your chatbot with user data, so it can provide better responses based on the gleaned information. Conversation flows based around triggers. With this approach, you can configure your chatbot to provide canned responses based on specific keywords or multiple-option questions.In practice, though, most chatbots use one of two approaches to power their responses: As the name implies, when you use a chatbot, you’re not talking to a real person, but to a ‘robot’.Īrtificial Intelligence (AI) is a trendy ‘buzzword,’ especially when it comes to chatbots. However, for smaller operations, it’s not feasible. If you have the budget, this can be a viable option. If you depend on live chat as a source of leads and sales, this means you might need to employ several people just to keep up with conversations. With website growth comes a greater number of chats to deal with. Often, there’s still an actual person on the other side of the screen, answering visitor queries. This, in turn, can lead to more conversions and happier users.Īs we alluded to, the issue is that scaling live chat can be difficult. The idea is that you can provide much faster support and responses for any questions visitors might have.
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Subscribe To Our Youtube Channel A Quick Overview of ChatbotsĬhat windows are currently a fairly popular support channel for websites. Then we’ll introduce you to four of the best chatbot services you can use for your website. In this article, we’ll break down the difference between chatbots and live chat. In practice though, it could be impossible to handle multiple conversations at once, and give them your due care and attention.Ĭhatbots pose an interesting solution to scalability issues when chatting to visitors. While the ideal isn’t possible, live chat edges you a little closer. Ideally, you’d be able to have a one-on-one conversation with every site visitor to get their opinion and answer any questions they might have.
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